At Neurofrog, safeguarding your personal data stands as our foremost concern. We recognize the sensitivity of the information in your app profile and are committed to its protection. To ensure this, we diligently apply industry-leading practices and standards daily. For more information on how we secure your personal data, please see the details provided below.
Legal Compliance
Neurofrog is committed to ensuring the security and protection of personal data, following the requirements of Vietnam’s General Data Protection Regulation, Decree 13/2023/ND-CP, New Zealand’s Privacy Act 2020, the EU General Data Protection Regulation, and other regulations.
Physical and Environmental Protections
Neurofrog adheres to the topmost industry norms for physical, environmental, and hosting safeguard measures. Our data centers, managed by Amazon Web Services (AWS), leverage the latest in architectural and engineering innovations.
Product Security
Our production environments are hosted on AWS, which is structured to facilitate the creation of a secure, high-performance, resilient, and efficient foundation for our app. AWS data centers boast secure-by-design architecture and hold SOC 1, SOC 2, and SOC 3 certifications. For enhanced security measures, we integrate additional AWS solutions, including Virtual Private Cloud (VPC) and a multi-account AWS infrastructure. Furthermore, to ensure secure network communications, we employ the HTTPS protocol with Transport Layer Security encryption.
Encryption Standards
We utilise the AWS Key Management Service for generating and managing cryptographic keys, enabling us to maintain a high level of encryption control across numerous AWS services and within our app.
Storage
Neurofrog stores all data such as metadata, activity, original files, and customer’s data in different places.
Built with Security in Mind
At Neurofrog, our engineers employ top-tier product development practices that align with industry benchmarks, ensuring robust and documented processes in both development and quality assurance. Our commitment to security is rooted in the fundamental principles of confidentiality, integrity, and availability.
How to Delete Your Account in our Mobile App
Here is a step-by-step guide on how to delete an account in our mobile app:
- Open Neurofrog’s mobile app on your device.
- In the app’s main navigation menu at the bottom, tap on Settings which is represented by a Cog icon
to access the app’s settings. - Within Settings, you will see “Delete Account”.
- Tap on the “Delete Account”.
- Our app will ask you to confirm your decision to delete your account.
- Tap on the “Yes” button to proceed with account deletion or tap on the “No” or “Cancel” button if you have changed your mind and want to keep your account.
- Once you tap “Yes” to confirm, your account has been successfully scheduled for deletion and you are logged out and taken back to the login signup screen
- Our app will display a final confirmation message, informing you that your account has been successfully scheduled for deletion. You will also receive email confirmation of account deletion. If you do not receive an email confirmation please check your spam folder.
- When you choose to delete your account, Neurofrog commits to permanently removing all personal data associated with your account from our databases. We prioritise your privacy and adhere to rigorous privacy and security standards. This policy is in compliance with our internal Privacy and Security Requirements, Vietnam’s Decree 13, and the General Data Protection Regulation (GDPR) mandates.
Contact Us
If you have any questions or suggestions regarding security at Neurofrog, send us a note at leap@neurofrog.com